Gamuda Land recently launched GL Connect Portal, an innovative 24-hour accessible home buying chat platform powered by Google’s suite of artificial intelligence tools. It is currently fully deployed for Malaysia’s very first octagon garden concept home, The Clove, located in both Gamuda Cove and Gamuda Gardens.
The GL Connect Portal is designed to simplify and personalise the home customisation process for buyers. By leveraging advanced AI capabilities, the platform offers real-time, tailored recommendations that allow customers to optimize living spaces, incorporate smart home features, and explore home customisations, all at their fingertips.
Our goal is to revolutionize the customer experience. The AI chatbot allows users to ask questions about anything, from package details to price comparisons, making the process much more intuitive and user-friendly.
Ahmad Amirin bin Amran, Executive – Digitalization
One of the portal’s standout features is its natural language processing capability, enabling users to interact with the system conversationally. This intuitive interface makes it accessible to a wide range of customers, regardless of their technological proficiency. The system still offers menu-based selection options for those who prefer a more traditional approach.
Ahmad Hamidi Bin Abdul Rahim, Manager-Customer Experience, notes that the system can handle mixed language inputs, such as Malay and English, and even imperfect grammar, making it accessible to a diverse customer base. The team is also exploring adding voice input capabilities, further enhancing user experience, and widening its potential use base.
This initiative exemplifies what we can achieve when we bring together three key elements of Gamuda’s initiatives, our digital engineering capabilities, our utilisation of gen AI, and our leading Digital Industrialised Building System (IBS). This synergy is what makes it possible for Gamuda to handle multiple projects, each with its various customisations. The integration of these technologies not only enhances our construction processes but also reinforces our commitment to innovation and sustainability in the industry, which translates to better homes being built for future homeowners.
As the property sector continues to evolve, Gamuda Land’s investment in AI technology positions us at the forefront of innovation. The GL Connect Portal not only streamlines the home-buying process but also demonstrates Gamuda’s commitment to sustainability, efficiency, and customer-centric solutions. With the ability for customers to customize their homes and make changes up until a certain point in the purchase process, GL Connect is truly revolutionizing the home-buying experience.
